Hello Vanta Team!

Here's what caught my attention about Vanta: you're building AI tools for compliance teams that actually do things. Not just answer questions, but automate workflows, flag risks, and make compliance less painful. That's the kind of AI work that matters.

I've spent the last few years optimizing AI chatbots at Kit.com, and the biggest lesson I learned is this: AI tools are only as good as the knowledge systems behind them. When our Intercom Fin bot struggled, it wasn't the AI's fault. It was because we hadn't built the right content for it to pull from. The wins came from finding those gaps and filling them with exactly what the bot needed.

From what I can tell, Vanta is moving fast. You just acquired Riskey to beef up vendor risk monitoring. You're launching new compliance frameworks. You're adding features for AI security posture management. All of that complexity means your support knowledge needs someone who's obsessive about keeping it accurate, organized, and useful for both your team and for the AI tools that rely on it.

I'm not looking for just any job. I want to work somewhere I can make an impact from day one. Somewhere that takes AI seriously but knows it's only as good as the foundation you build under it. That's Vanta.

Outside of work, I'm building an iOS app to help me learn Japanese vocabulary. The catch? I can't code. So I'm using AI tools (Claude, mostly) to build the whole thing. Prompt engineering, feature planning, debugging, the works. It's a hobby project, but it's teaching me way more than I expected.

Building my own product has given me something most support people don't get: I understand what it's like to be on the other side. I see the constraints product teams deal with. I know what it feels like to be a frustrated user of your own thing. I get why timelines slip and why certain features are harder than they look.

This perspective makes me better at my job. I can translate between customers and engineering because I've lived both sides. I know how to prioritize what matters and how to explain technical concepts without sounding condescending. And I'm not just thinking about support. I'm thinking about how AI and good knowledge systems can make support better, faster, and more scalable.

I've built support teams. I've optimized AI chatbots. I've scaled knowledge bases. Now I want to do it at a company that's serious about using AI to solve real problems. That's why I'm here.

Thank you for taking the time to learn about my background. I'm genuinely excited about the possibility of contributing to your team and would welcome the opportunity to discuss how my experience aligns with your needs.