Hello Quince Hiring Team!

A few weeks ago, a friend told me I needed to check out Quince. She was raving about the quality-to-price ratio on her cashmere sweater. I looked into it, got interested in the brand, and then this job posting popped up. Suddenly Quince was on my radar twice: first as a potential customer, then as a potential employer.

When I dug into your growth story, it all clicked. You doubled your valuation to $4.5 billion in six months and just raised $200 million in July 2025. That kind of growth means you're solving a real problem. It also means your customer support team is probably stretched right now. What really caught my attention is that you're hiring specifically for AI automation of customer experience. Most companies hire support people and then ask them to figure out AI. You're doing it the other way around, which tells me you understand something important: good AI automation isn't just about deploying tools. It's about understanding workflows, building operating procedures, and making sure the AI actually solves customer problems instead of creating new ones.

At Kit.com, I took an AI bot from zero to resolving 2,000+ tickets per month. But the real work wasn't the initial setup. It was the iteration. Finding gaps in the knowledge base. Writing custom answers for edge cases. Training the team to work alongside the AI instead of fighting it. That's what this role is really about, and that's what I'm good at.

I'm looking for a place where I can make a real impact from day one. Quince is scaling fast, you're investing in AI-powered support, and you need someone who's already done this. That's me.

Outside of work, I'm building an iOS app as a hobby project to solve my own problem: learning Japanese vocabulary. As a non-programmer, this project uses the latest AI prompt engineering techniques and puts me in the trenches of modern product development. I'm working directly with AI tools (Claude, actually) to build features, manage the development process, and iterate based on real user feedback.

This hands-on experience gives me something most customer support leaders don't have: I understand what it's like to be both the builder and the user. I see what product teams face when building features. I know the technical constraints that affect timelines. I experience the frustration when something doesn't work the way it should. This makes me better at writing documentation, building AI workflows, and bridging the gap between customers and engineering teams.

I combine deep customer empathy with technical understanding and hands-on AI experience. I've built support systems from scratch, scaled them with automation, and I'm ready to do it again at Quince.

Thank you for taking the time to learn about my background. I'm genuinely excited about the possibility of contributing to your team and would welcome the opportunity to discuss how my experience aligns with your needs.